| Official network update shows an issue | The failure may be broader than your installation. | Use local telemetry to see how the incident appears on your own terminal. | Wait for official recovery guidance before moving equipment or factory resetting devices. |
| Third-party outage reports spike | Other users may be affected, but user-reporting sites are not official Starlink status. | Check whether your local status, events, and ping success changed at the same time. | Use third-party reports as context, then confirm with official Starlink sources and your local telemetry. |
| StarBar shows local events but official status is normal | Your dish/router/path may be the problem even if Starlink service is operating normally. | Compare Events, obstruction, ping success, latency, and router reachability. | Work the local checklist: placement, obstruction, power, cables, and router path. |
| Only one device is affected | The issue may be Wi-Fi/client/VPN/DNS rather than Starlink service. | Use network client and router context where available. | Test another device and disable VPN before treating it as a Starlink outage. |
| Latency spikes without full offline state | The connection is degraded rather than completely down. | Keep Latency or Ping Success visible and compare with throughput/events. | Use the speed/latency guide to separate bandwidth from stability. |