| Router unreachable from the Mac | The problem may be Wi-Fi, Ethernet, third-party router routing, or the Mac being on the wrong network before it is a dish issue. | Look for missing router/client fields, partial telemetry, or no local Starlink hardware context. | Confirm the Mac network, then check router light state and third-party router/static route setup if applicable. |
| Official app says offline, booting, searching, or disconnected | The terminal/router may be in a known local fault state rather than a Mac-only browser or app issue. | Check whether StarBar can still see local status, events, obstruction, ping, and router context. | Use Starlink's offline troubleshooting path, then correlate any recovery with StarBar event timing. |
| Recent events increased | The terminal is reporting local interruptions rather than a purely browser/app issue. | Open Events and compare count, duration, reason, and timing against when the failure happened. | If events cluster around obstruction or reachability, inspect placement, cable/power, and official app status. |
| Low ping success with normal throughput | The connection may be unstable in short bursts even when a speed test looks acceptable. | Put ping success or latency in the menu bar during the next call/session. | Compare ping drops with obstruction, events, and local router/client changes. |
| Official status reports an incident | Local troubleshooting may not resolve the root cause if Starlink is experiencing a broader event. | Use StarBar to document local symptoms, but do not treat it as the source of global status. | Follow official Starlink status/support guidance and avoid unnecessary hardware changes. |