| High download, bad calls | Bandwidth may be fine while latency, jitter, or packet success is the problem. | Put Latency or Ping Success in the menu bar during the call. | Compare the call window with Events, obstruction, router reachability, and throughput. |
| Router-to-internet and device speed disagree | The official Starlink speed test can separate Starlink/router performance from device or Wi-Fi performance. | Compare local throughput, latency, ping success, and client/router context while testing. | If router performance is good but the device result is poor, debug Wi-Fi, client, VPN, DNS, or local routing. |
| Slow speed on one device | Client, Wi-Fi, VPN, DNS, or app-specific behavior may be responsible. | Check network client context where available and compare another device. | Follow official slow-speed guidance: test without VPN and isolate device/router causes. |
| Low ping success | Packets are failing or timing out; this often feels like stutter more than slowness. | Watch Ping Success with recent Events and obstruction state. | Prioritize stability troubleshooting before chasing higher download numbers. |
| Throughput flat but latency spikes | The path may be congested, obstructed, or briefly interrupted even without active downloads. | Compare Latency, Throughput, Events, and Status in the same time window. | Run a controlled test: same device, no VPN, same location, then repeat after a placement/router change. |